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Withdrawal manual payout

What this task is​

The platform creates this task when a withdrawal must be paid out manually by an operator through the bank or a payment provider. The operator's job is to make the payout and record the result.

When it appears: a withdrawal request needs a manual bank payout.

Step 1. Open the task​

  1. Go to the Operators' Tasks page.
  2. Find the task in the table and click Execute Task at the end of its row.
  3. A modal opens with the task details and the withdrawal request (destination details, amount). Keep it open — you'll need these values.

Step 2. Make the payout​

  1. Send the payout through the bank or payment provider using the details from the request.
  2. Save the payout result (reference, confirmation) in the admin.

Step 3. Verify and close​

Do not close the task early. Close it only after the payout has actually been sent.

  1. If the payout succeeded, mark the withdrawal as paid and resolve the task with a successful outcome.
  2. If the payout cannot be made, reject or cancel the withdrawal and resolve the task with a failed outcome and a short reason.