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Wire deposit confirm

What this task is​

The platform creates this task after a client uploads proof of a bank wire deposit. The operator's job is to match that proof against the funds actually received in the bank and confirm or reject the deposit.

When it appears: a client submitted a wire transfer confirmation that needs manual verification against the bank.

Step 1. Open the task​

  1. Go to the Operators' Tasks page.
  2. Find the task in the table and click Execute Task at the end of its row.
  3. A modal opens with the task details and the uploaded proof. Keep it open — you'll need these values.

Step 2. Verify the deposit in the admin​

  1. Compare the uploaded proof against the actual incoming payment in the bank.
  2. Check that amount, currency, sender, and payment reference all match.

Step 3. Verify and close​

Do not close the task early. Close it only after the payment is confirmed in the bank.

  1. If everything matches, mark the deposit as paid and resolve the task with a successful outcome.
  2. If the payment cannot be found or the details don't match, reject the confirmation and resolve the task with a failed outcome and a short reason.