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Postpay upgrade review

What this task is​

The platform creates this task when a team requests an upgrade to postpay billing, which needs a compliance review outside Google Ads. The operator's job is to review the request and approve or reject the upgrade.

When it appears: a team submitted a postpay upgrade request that needs review.

Step 1. Open the task​

  1. Go to the Operators' Tasks page.
  2. Find the task in the table and click Execute Task at the end of its row.
  3. A modal opens with the task details and the request context. Keep it open — you'll need these values.

Step 2. Review the request in the admin​

  1. In the compliance admin, review the upgrade request: justification, limits, risk, and available payment data.
  2. Decide whether to approve or reject the postpay upgrade.

Step 3. Verify and close​

Do not close the task early. Close it only after you've made and applied the decision.

  1. Approve or reject the upgrade in the admin.
  2. Return to the task modal and resolve it with a successful outcome reflecting your decision.
  3. If the request cannot be reviewed, resolve the task with a failed outcome and a short reason instead.