Skip to main content

Payment manual review

What this task is​

The platform creates this task when a payment-related event needs a financial review outside Google Ads — for example a failed webhook, a payment provider error, or a payment operation that couldn't be processed automatically. The operator's job is to investigate and resolve it in the finance admin.

When it appears: a webhook, payment provider, or payment operation failed and needs manual financial review.

Step 1. Open the task​

  1. Go to the Operators' Tasks page.
  2. Find the task in the table and click Execute Task at the end of its row.
  3. A modal opens with the task details and the operation context. Keep it open — you'll need these values.

Step 2. Review the payment in the admin​

  1. Inspect the payment provider error in the finance admin.
  2. Check the real status of the operation and the amount against the provider.
  3. Take the correct action: re-process the operation, reject it, or apply the corrective action the case requires.

Step 3. Verify and close​

Do not close the task early. Close it only after the operation reflects the correct final status.

  1. Confirm the operation status and amount are now correct.
  2. Return to the task modal and resolve it with a successful outcome.
  3. If the payment cannot be resolved, resolve the task with a failed outcome and a short reason instead.